We are sorry to hear that you are thinking about leaving Lama.
To delete your account, please kindly reach out to our support team. They will escalate your request to have it completed. Remember to contact us from the email address registered within your Lama Business account.
Once your business account has been deleted, your credentials will be removed from the system, and you will not be able to retrieve any of your information nor log in again. You will need to withdraw all your funds in all currencies – for instance in euros, pounds, and cryptocurrencies – before your account is finally closed. Keep in mind, we are required by law to keep your data for five years, for regulatory compliance.
Cryptocurrency services are provided by Lama EU, the trading name of LamaTechnology FS UAB, a company registered in Lithuania (Company No. 305833209). LamaTechnology FS UAB is registered as a Virtual Asset Service Provider (VASP) with the Lithuanian Register of Legal Entities.
Cryptocurrency services are supervised under AML/CTF regulations by the Lithuanian Financial Crime Investigation Service (FCIS), but are not regulated by the Bank of Lithuania or any other financial authority in Lithuania. Your e-money account and related payment services are provided by OpenPayd Financial Services Malta Limited, a company authorised and regulated by the Malta Financial Services Authority (MFSA) as a Financial Institution (Company No. C 75580).
Risk Warning: Trading and holding cryptocurrencies involves a high level of risk, including price volatility and potential loss of funds. Cryptocurrency values can fluctuate widely and may drop to zero. These services are not covered by any deposit guarantee scheme. Lama EU does not provide investment advice and does not guarantee the accuracy or completeness of pricing or other related information.