Frequently Asked Questions

Everything you need to know about the product and billing.

  • What cryptos are available in Lama Business?

    Currently on Lama you can buy and/or sell all the following currencies:

     

    • USDT
    • BTC
    • ETH
    • BNB
    • FLOW
    • SHIBA
    • USDC
    • DAI
  • How do I buy or sell currencies on Lama?

    To buy or sell cryptocurrencies or exchange, follow these steps:

     

    1. On the homepage, click over the “Exchange” icon located on the left panel.
    2. Choose the currency you want to sell and the one you would like to buy.
    3. Enter the amount you would like to buy or sell. Please note the minimum required amounts and any fees applied.
    4. Confirm your transaction.
    5. Validate the request by entering the received code sent to the account’s registered email address.
    6. All done! The transaction is now in progress.
  • Why can I not exchange my entire balance?

    When you are exchanging currencies using our  Web-App exchange feature, you can only exchange your available balance. This balance is different from your total balance. The available balance subtracts the applicable fees from your total balance. In other words, the maximum amount you can exchange is the amount shown in the  Web-App with the fees already deducted from your total balance.

     

    Please also keep in mind that your available balance needs to meet the required minimum exchange amount, which will be displayed on your screen, but for your reference here are some examples:

     

    • Bitcoin – 0.00025 BTC
    • Ethereum – 0.005 ETH
    • Shiba Inu – 630,252 SHIB
    • BNB – 0.03 BNB
    • USD Coin – 15 USDC
    • Tether – 15 USDT
  • What are the fees for exchanging?

    Exchanging currencies within the Lama business  Web-App will have an applicable Lama fee based on your selected account plan + a trade fee (or pair price difference). The trade fee is used to cover the rapid market volatility, maintaining a more stable price conversion despite the currency market fluctuation.

     

    Note that there is no set spread, even if the same two assets are being exchanged. The spread changes based on liquidity and market conditions all the time. All fees are indicated for you to see and confirm before you approve the exchange.

  • What is the minimum exchange amount?

    The required minimum exchange amounts are the following:

     

    • Bitcoin – 0.00025 BTC
    • Ethereum – 0.005 ETH
    • Shiba Inu – 630,252 SHIB
    • BNB – 0.03 BNB
    • USD Coin – 15 USDC
    • Tether – 15 USDT
    • Euros – 1 €
    • British Pounds – £ 1

Crypto and traditional currencies in a single app.

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© Lama Technology 2025

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Cryptocurrency services are provided by Lama EU, the trading name of LamaTechnology FS UAB, a company registered in Lithuania (Company No. 305833209). LamaTechnology FS UAB is registered as a Virtual Asset Service Provider (VASP) with the Lithuanian Register of Legal Entities.

Cryptocurrency services are supervised under AML/CTF regulations by the Lithuanian Financial Crime Investigation Service (FCIS), but are not regulated by the Bank of Lithuania or any other financial authority in Lithuania. Your e-money account and related payment services are provided by OpenPayd Financial Services Malta Limited, a company authorised and regulated by the Malta Financial Services Authority (MFSA) as a Financial Institution (Company No. C 75580).

Risk Warning: Trading and holding cryptocurrencies involves a high level of risk, including price volatility and potential loss of funds. Cryptocurrency values can fluctuate widely and may drop to zero. These services are not covered by any deposit guarantee scheme. Lama EU does not provide investment advice and does not guarantee the accuracy or completeness of pricing or other related information.