For traditional currencies (EUR, GBP (coming back soon)) and cryptocurrencies, a transaction can fail for a multiple number of reasons, some of them are related to the network where the transactions are processed, another could be that the amount sent could not be confirmed towards the current balance in the accounts. In some cases, the information submitted for the receiver is incorrect and may lead to a failure.
If your transaction has its status as “Failed” reach out to business support for assistance, so they can investigate and confirm the reason for the failure.
Yes, however, a transaction can be cancelled only while on “Pending” status.
To do so, you can follow these simple steps:
Your transaction is now cancelled.
Cryptocurrency services are provided by Lama EU, the trading name of LamaTechnology FS UAB, a company registered in Lithuania (Company No. 305833209). LamaTechnology FS UAB is registered as a Virtual Asset Service Provider (VASP) with the Lithuanian Register of Legal Entities.
Cryptocurrency services are supervised under AML/CTF regulations by the Lithuanian Financial Crime Investigation Service (FCIS), but are not regulated by the Bank of Lithuania or any other financial authority in Lithuania. Your e-money account and related payment services are provided by OpenPayd Financial Services Malta Limited, a company authorised and regulated by the Malta Financial Services Authority (MFSA) as a Financial Institution (Company No. C 75580).
Risk Warning: Trading and holding cryptocurrencies involves a high level of risk, including price volatility and potential loss of funds. Cryptocurrency values can fluctuate widely and may drop to zero. These services are not covered by any deposit guarantee scheme. Lama EU does not provide investment advice and does not guarantee the accuracy or completeness of pricing or other related information.