For traditional currencies (EUR, GBP (coming back soon)) and cryptocurrencies, a transaction can fail for a multiple number of reasons, some of them are related to the network where the transactions are processed, another could be that the amount sent could not be confirmed towards the current balance in the accounts. In some cases, the information submitted for the receiver is incorrect and may lead to a failure.

If your transaction has its status as “Failed” reach out to business support for assistance, so they can investigate and confirm the reason for the failure.

Yes, however, a transaction can be cancelled only while on “Pending” status.

To do so, you can follow these simple steps:

1. On the homepage, click over the “Activity” icon located on the left panel.
2. Locate the transaction you would like to cancel and click on it.
3. You will see the transaction details and at the bottom the option “Cancel transaction”. Please note that once the transaction has been sent to a recipient’s bank or have been broadcasted to the blockchain, you can no longer cancel the transaction.
4. Confirm that you would like to cancel the transaction.

Your transaction is now cancelled.