Frequently Asked Questions

Everything you need to know about the product and billing.

  • Why is my transaction status “Failed”?

    For traditional currencies (EUR, GBP (coming back soon)) and cryptocurrencies, a transaction can fail for a multiple number of reasons, some of them are related to the network where the transactions are processed, another could be that the amount sent could not be confirmed towards the current balance in the accounts. In some cases, the information submitted for the receiver is incorrect and may lead to a failure.

     

    If your transaction has its status as “Failed” reach out to business support for assistance, so they can investigate and confirm the reason for the failure.

  • Is it possible to cancel a transaction?

    Yes, however, a transaction can be cancelled only while on “Pending” status.

     

    To do so, you can follow these simple steps:

     

    1. On the homepage, click over the “Activity” icon located on the left panel.
    2. Locate the transaction you would like to cancel and click on it.
    3. You will see the transaction details and at the bottom the option “Cancel transaction”. Please note that once the transaction has been sent to a recipient’s bank or have been broadcasted to the blockchain, you can no longer cancel the transaction.
    4. Confirm that you would like to cancel the transaction.

     

    Your transaction is now cancelled.

     

Crypto and traditional currencies in a single app.

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Cryptocurrency services are provided by Lama EU, the trading name of LamaTechnology FS UAB, a company registered in Lithuania (Company Registration Number: 305833209). LamaTechnology FS UAB is registered as a Virtual Asset Service Provider (VASP) with the Lithuanian Register of Legal Entities for cryptocurrency services. These services are supervised by the Lithuanian Financial Crime Investigation Service (FCIS) under anti-money laundering and counter-terrorist financing (AML/CTF) regulations but are not regulated by the Bank of Lithuania. Your e-money account and related payment services are provided by OpenPayd Financial Services Malta Limited (Company Number: C 75580), which is authorised and regulated by the Malta Financial Services Authority (MFSA) as a Financial Institution.

Trading and holding digital currencies involve a high level of risk, including price volatility and potential loss of funds. Cryptocurrency values can be highly volatile and may drop to zero, and past performance is not indicative of future results. These services are not covered by deposit insurance schemes, and Lama EU does not provide investment advice or financial recommendations. Additionally, Lama EU does not guarantee the timeliness, accuracy, or completeness of any information, including pricing and exchange rates. While cryptocurrency services remain subject to AML/CTF supervision by the Lithuanian FCIS, they are not regulated by the Bank of Lithuania or any other financial regulator in Lithuania.