Frequently Asked Questions

Everything you need to know about the product and billing.

  • What are the Lama Business Account available plans?

    Lama Business currently offers 4 different Account plans:

     

    • Lama Classic: €0/month – Limited to 1 Virtual card, 1 Digital card, 1 physical card for only €9.99 – 0% Cashback.
    • Lama Classic Plus: €29.99/month – Limited to 2 Simultaneous Virtual cards, 2 Digital cards and 2 Physical card – 0% Cashback.
    • Lama Suri: €54.99/month – Limited to 5 Simultaneous Virtual cards, 5 Digital Cards and 5 Physical card to choose – 0% Cashback.

    • Lama Vicuna: €99.99/month – Limited to 10 Simultaneous Virtual cards, 10 Digital cards and 10 Physical cards of any design – 1% Cashback

  • Can I upgrade my Lama Business Account plan?

    Yes, you can certainly upgrade your Lama Business Account plan, to do so follow these simple steps:

     

    1. Open your Lama Web-App.
    2. Click on the account settings located at the bottom left corner of your screen.
    3. You will see your current plan listed.
    4. Scroll down and Click ‘Change plan’.
    5. Select the desired business plan.
    6. Enter your Company billing information and pay the applicable fee.
    7. Confirm the plan change.
    8. Validate your request by entering your verification code sent to your registered email and account’s password.
    9. Enjoy your new benefits.
  • Can I Downgrade my Lama Business Account plan?

    Yes, you can certainly downgrade your Lama Business Account plan, nevertheless since it is a subscription plan, the change will not take effect until the following billing cycle. To complete the change, follow these simple steps:

     

    1. Open your Lama Web-App.
    2. Click on the account settings located at the bottom left corner of your screen.
    3. You will see your current plan listed.
    4. Scroll down and Click ‘Change plan’.
    5. Select the desired business plan.
    6. Enter your Company billing information and pay the applicable fee.
    7. Confirm the plan change.
    8. Validate your request by entering your verification code sent to your registered email and account’s password.
    9. All set, your account plan has been updated.

     

    Note: By completing a downgrade in your Lama Business Account plan, you will experience the applicable benefits lost depending on the current plan in your account and the newly selected plan. Here is a list of the plan differences:

     

    • Lama Vicuna:€99.99/month – Limited to 10 Simultaneous Virtual cards, 10 Digital cards and 10 Physical cards of any design – 1% Cashback.
    • Lama Suri:€54.99/month – Limited to 5 Simultaneous Virtual cards, 5 Digital Cards and 5 Physical card to choose – 0% Cashback.
    • Lama Classic Plus:€29.99/month – Limited to 2 Simultaneous Virtual cards, 2 Digital cards and 2 Physical card – 0% Cashback.
    • Lama Classic:€0/month – Limited to 1 Virtual card, 1 Digital card, 1 physical card for only €9.99 – 0% Cashback.