Frequently Asked Questions

Everything you need to know about the product and billing.

  • What is a virtual card?

    Virtual Visa cards are like Physical Lama Visa cards; however, you won’t receive a physical copy.

     

    On virtual cards, the card details can only be visible through your Lama  Web-App. Once the card is generated, the virtual card is ready to be use. You can use the card details to make payments online and/or add it to Apple Pay and Google Pay (coming soon).

  • How do I create a virtual card?

    You can easily create your Virtual Lama Visa card through your registered Lama business account.

     

    Once you have selected a plan. Follow these simple steps:

     

    1. Open your Lama business account.
    2. Click on the “Card” option listed on the left panel.
    3. Click the option “Get a Card” if no card has been created, if you are adding a new card click on “Add new card”.
    4. Select a card colour and click ‘Next’.
    5. Confirm the information of your request.
    6. Validate your actions by entering verification code that will be send to your registered email address.
    7. Done! Your virtual card has been created.

     

    Please note that if it’s your first order, it will be required for you to setup an Online security question.

  • How can I see my card number and expiration date? (Virtual)

    To see your virtual card details you can follow these simple steps:

    1. Open your Lama Web-App.
    2. Select the card you would like to see the card number.
    3. Click on the “Show details” option.
    4. Validate your actions by entering verification code that will be send to your registered email address.