You can contact our support team in your Lama app via live chat, WhatsApp or submit a callback request for scheduled assistance. Our support team strives to respond as quickly as possible, but sometimes we experience high traffic, so we appreciate your patience.
You can also email support@mylama.eu anytime. Please note that on weekends or holidays response time may take a little longer than usual.
Cryptocurrency services are provided by Lama EU, the trading name of LamaTechnology FS UAB, a company registered in Lithuania (Company Registration Number: 305833209). LamaTechnology FS UAB is registered as a Virtual Asset Service Provider (VASP) with the Lithuanian Register of Legal Entities for cryptocurrency services. These services are supervised by the Lithuanian Financial Crime Investigation Service (FCIS) under anti-money laundering and counter-terrorist financing (AML/CTF) regulations but are not regulated by the Bank of Lithuania. Your e-money account and related payment services are provided by OpenPayd Financial Services Malta Limited (Company Number: C 75580), which is authorised and regulated by the Malta Financial Services Authority (MFSA) as a Financial Institution.
Trading and holding digital currencies involve a high level of risk, including price volatility and potential loss of funds. Cryptocurrency values can be highly volatile and may drop to zero, and past performance is not indicative of future results. These services are not covered by deposit insurance schemes, and Lama EU does not provide investment advice or financial recommendations. Additionally, Lama EU does not guarantee the timeliness, accuracy, or completeness of any information, including pricing and exchange rates. While cryptocurrency services remain subject to AML/CTF supervision by the Lithuanian FCIS, they are not regulated by the Bank of Lithuania or any other financial regulator in Lithuania.